Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools, information, and support they need to stay in control. If you or someone you know is struggling with gambling, please read the information below and reach out for help immediately.

Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It is important to recognise the warning signs early. You may have a gambling problem if you experience any of the following:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble in an attempt to win back money
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or restless when you are not gambling
• Borrowing money or selling possessions to fund gambling activities
• Lying to friends or family members about your gambling habits
• Using gambling as a way to escape stress, depression, or other problems
• Feeling unable to stop gambling even when you want to
• Neglecting your physical and mental health due to gambling
• Experiencing relationship difficulties as a result of gambling behaviour

Self-Exclusion Tools

We provide a range of responsible gambling tools to help you manage your activity and stay in control. These tools are available to all players at any time and are designed to support healthier gambling habits.

Our self-exclusion options allow you to take a break from gambling for a set period or permanently close your account. You can also set deposit limits, loss limits, session time limits, and reality check reminders to help you keep track of your spending and time spent gambling. To access these tools, simply visit your account settings or contact our customer support team who are available around the clock to assist you.

We also support the national self-exclusion scheme GAMSTOP, which allows you to self-exclude from all licensed online gambling operators in the UK with a single registration. Visit www.gamstop.co.uk to register for free.

Helpful Resources

If you feel that gambling is becoming a problem for you or someone close to you, there are several organisations that offer free, confidential advice, support, and counselling. Please do not hesitate to reach out to any of the following trusted resources:

• BeGambleAware — Provides information, advice, and support for anyone affected by problem gambling. Their National Gambling Helpline is available 24 hours a day, 7 days a week.
• GamCare — Offers free information, support, and counselling for problem gamblers and their families, including a live chat service and telephone helpline.

Remember, gambling should always be fun. If it stops being enjoyable, it is time to take a break. Help is always available, and you are never alone.